Cancellation:
Rates are cheaper on our website than with booking portals. Full payment is require at the same time of booking. Bookings will auto expire within two hours if payments are not made. If you cancel your booking, up until 14 days before you travel, you will be receive a full refund minus a booking fee of £50. If you cancel within 14 days, you will lose 100% of your payment.
House Rules:
If you’re booking direct, please contact me by mobile or email. If anything during your stay falls below expectations, just let me know so I can put it right quickly.
Check-in / Check-out
The Penthouse Check-in: 14:00–21:00 (no key collection after 21:00) Check-out: 10:00
The Duplex Check-in: From 16:00 Check-out: 11:00
The Compact Coastal Crib Check-in: From 15:00 Check-out: 11:00
Before You Leave Close and lock all windows Turn off lights and small appliances (except Routers and fridge). Turn heating down to 16°C
General Rules
1. No Smoking / No Drugs No smoking or drugs anywhere inside or around the property. This includes marijuana and all recreational substances. A breach may result in up to £100 deduction from any deposit.
2. Extra Guests All overnight guests must be declared and paid for at least 24 hours before check-in. Unauthorised guests = no entry / no refund.
3. Noise Keep noise to a considerate level. A Minut device monitors decibels only (no audio recording). Please avoid excessive noise to respect neighbours and lease conditions.
4. Deliveries No deliveries other than food. No Amazon parcels — please use local Amazon Lockers instead.
5. Makeup & Towels Makeup removal towels and cotton pads are provided. Please do not use the white towels for makeup. Place used towels in the laundry basket at checkout.
6. Wooden Worktops No hot pans directly on the surface. Use trivets and chopping boards. Do not use abrasive cleaners.
7. Sofa Bed (Penthouse & Duplex) Bedding is stored inside the sofa when extra guests are declared. Remove back cushions for a full sleeping area. Pull the loops gently to avoid damage.
8. Extra Appliances Do not bring additional appliances (heaters, AC units, dehumidifiers, etc). Phones/laptops/tablets are fine.
9. Furniture Do not move beds, sofas, chairs, appliances or large items.
10. Complimentary Items Use the complimentary products freely and take anything you open. Please leave baskets, containers and miniature alcohol bottles.
11. No Deep Fat Frying Strictly no deep frying due to fire risk. Fire extinguisher and blanket provided.
12. WiFi Use No use of file-sharing networks (e.g., BitTorrent). Breaches may lead to immediate check-out.
13. TV Use Smart TV with Freeview and multiple apps. You may log into your own accounts but log out before checkout.
14. Heating The flats retain heat well. Keep heating around 18°C. Opening windows while heating is on can trigger the system — turn it down first.
15. Sonos One Sonos works with Spotify, Audible and other apps. You may need to connect via your own phone if connection drops (not guaranteed).
16. Echo Dot / iPad Mini Follow the simple instructions provided in the property.
17. Ring Doorbell Ring cameras are used only in the shared entrance areas for security. Health & Safety Emergency Contacts Hospital: QEQM, St Peter’s Rd, Margate CT9 4AN
Emergency services: 999 NHS non-emergency: 111 Smoke & CO Alarms Both properties have two carbon monoxide alarms (hallways near bedrooms/kitchens).
Kitchen & Facilities Manuals for all appliances are in the kitchen drawers.
Please use the dishwasher where possible (tablets under sink). Dishes, glasses: top cupboard by the sink Cutlery/utensils: drawer between stove & fridge Kitchen towels/tea towels: drawer left of the oven Complimentary items: teas, coffees, pods, oils, condiments etc. If there’s a spill or damage, please let me know.
Do not use household cleaning sprays on upholstery or furniture. Rubbish Kitchen bin provided External refuse area to the left of the building for black bags and recycling
