Privacy Notice This privacy notice tells you about the information we collect from you when you purchase one or more of our services. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who Are We? L&J Fox Ltd are the legal owners of the Duplex only. Our address is King Arthur's Court, Maidstone Road, Charing, Ashford, Kent TN27 0JS. Lisa Fox is the legal owner of The Penthouse Margate.
The Penthouse are owned privately by Lisa & Jason Fox.
You can contact us by post at the above address, by email at email@example.com or by telephone +44 (0)7595217377. We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.
What Personal Data Do We Collect? When you purchase services or products from us online we ask you for your name, address, contact telephone number and email address. Payment is processed using Stripe.
Why Do We Collect This Information? As part of the booking process we use your information in order to fulfil our service to you, as part of our service contract. We also retain information about which property you have booked with us, your name and email address to send you emails about our services, based on the fact that you have used us previously, and may benefit from our help in the future too.
What Do We Do With Your Information? Your information is stored in our order processing system which is hosted by Smoobu based in Germany. We do not retain your credit card information.
How Long Do We Keep Your Information For? We keep each booking order for 7 years after purchase. Your personal information associated with the order will then be automatically removed. You may unsubscribe from our Marketing emails at any time. Your Rights Over Your Information By Law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. You can also ask us to give you a copy of the information and to stop using your information for a period of time if you believe we are not doing so lawfully. To submit a request by email, post or telephone, please use the contact information provided above. Your Right To Complain If you have a complaint about our use of your information you can contact the Information Commissioner's Office via their website at https://www.ico.org.uk/concerns or write to them at: Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
We will not share any information about you with any other parties or companies beyond the named companies listed above. We are careful with how we manage your data and do not move it or transport it off site from our office premises. We use the information only for the purposes stated below In more detail:
Where is the data stored? Currently all our data is stored and backed up on site at our L&J office. The only exception to this is temporary data stored on our web server that is hosted by a mainstream UK provider. We reserve the right in the future to take advantage of outsourced data storage or email solutions – but we would always retain control and security of this data ourselves.
How can you find out what information L& J Fox Lets may hold? We are happy to confirm the small amounts of information we hold for any individual. A request should be made in writing. We would take steps to ensure the identity of any requests made.